©2004-2019 MrsDotDot. All rights reserved. 
Terms and Conditions of Use | Katavan Pte Ltd 200401892C

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Frequenly Asked Questions

How to Order

2:TERMS AND CONDITIONS

Online

  1. Browse thru our website and decide upon the type of product you require.

  2. Click on Order Online and fill up our online order form. Incomplete order forms will not be processed.

  3. If your web browser does not support Chinese Characters, you can SMS/Whatsapp the name to us at +65 9044-2852. 
    Kindly include your name and email address for identification purposes. 
    (E.g. John Doe 刘俊威 john@hotmail.com)

  4. Choose your method of payment. 
    For payments by Internet Banking or Cash Transfer, you will receive an email containing further instructions will be sent within 24hrs. 

    For payments by Cheque : 
    Please make it payable to Katavan Pte Ltd 
    - On the reverse side of your cheque, please include your name, your child's name and your contact number 

    than mail it off to : 

    Katavan Pte Ltd 
    Re : (Order Number) 
    Blk 470C Fernvale Link #03-422 
    Singapore 793470

  5. Orders will only be processed when we have receive both your completed order form and payment.

SMS / Whatsapp

Kindly use the following format; 

  1. Child's Name, Type of Book ( Standard / Classic / Revised ), Gender for Bookcover ( Male / Female ) ↩  

  2. Name, Email, Contact Number, Mailing Address ↩ 

  3. Payment Method (Credit Card, ATM, Internet Banking) ↩ 

When done, SMS it to (+65) 9044-2852. 

 

Examples Below; 

刘俊威, S, F 

John Doe, XYZ@hotmail.com, 9044-2852, 123 XYZ Lane #10-123 S(111123) 

ATM 

OR 

Jason Smith, C, M 

Jane Doe, XYZ@hotmail.com, (416) 9044-2852, 123 XYZ Lane, Ontario, Canada, A1B1C1 

Credit Card 

OR 

((**MMS/Whatsapp Photo**)), C, F 

Jane Doe, XYZ@hotmail.com, 9044-2852, 123 XYZ Lane #10-123 S(111123) 

Internet Banking 

Note : 

Please remember that both Standard and Classic English Name Books have a limit of 12 letters. 
 

By using this website, Mrsdotdot.com, you hereby declare that you are of sound mind and have read and agreed with all of its terms and conditions. 


(We take great pride in our artwork and respectfully request that you do not copy/distribute/sell or deface our work.) 

All our products and everything on this website are copyrighted and belong to Katavan Private Limited, Singapore 

Only the Directors of Katavan Private Limited, Singapore have the authority to authorize any form of duplication, photocopy, photo taking, reproduction, modification of our goods or website. 

Prices and availability are subject to change without prior notice. 

I. ORDERS 


Only orders using Mrsdotdot.com website forms, our official printed order forms and our SMS format will be accept. Orders placed via Email will not be accepted. No exceptions.


Incomplete or illegible forms will not be processed.


Each order will be given a specific serial number for identification purposes.


All orders received  must be verified by the customer before processing can begin.


II. STANDARD EDITION FORMAT 


The (Standard Edition) formats for Each of our Name Books are fixed in accordance to the name provided. Format are as follows :


Format for any Name Book using the alphabet -
01 Color name page
10 Practice pages
02 Coloring pages
02 Grey Practice pages
01 Blank page


Format for any Name Book with Two Chinese Characters -
02 Character Intro pages
04 Character Intro Practice pages
02 Coloring pages
06 Name Practice pages
01 Grey Practice pages
01 Blank page


Format for any Name Book with Three Chinese Characters -
03 Character Intro pages
03 Character Intro Practice pages
02 Coloring pages
06 Name Practice pages
01 Grey Practice pages
01 Blank page


Format for any Name Book with Four Chinese Characters -
04 Character Intro pages
04 Character Intro Practice pages
02 Coloring pages
04 Name Practice pages
01 Grey Practice pages
01 Blank page


While the Names provided may vary. The formats for both English and Chinese Name Books are FIXED.
Mixed content books e.g. English-Chinese, English-Dialect are NOT ALLOWED.
English Name Books are limited to 12 letters per book.
Chinese Name Books are limited to a maximum of 4 chinese characters per book.
Katavan Pte Ltd reserves the right to reject any orders that it deems inappropriate.


IIA. REVISED EDITION FORMAT 

 

The (Revised Edition) formats for Each of our Name Books are fixed in accordance to the name provided. Format are as follows :


Format for any Name Book with Two Chinese Characters -
01 "My Name is" Intro page
02 Character Intro pages
04 Character Intro Practice pages
09 Name Practice pages


Format for any Name Book with Three Chinese Characters -
01 "My Name is" Intro page
03 Character Intro pages
03 Character Intro Practice pages
09 Name Practice pages


Format for any Name Book with Four Chinese Characters -
01 "My Name is" Intro page
04 Character Intro pages
04 Character Intro Practice pages
07 Name Practice pages


While the Names provided may vary. The formats for the Revised Chinese Name Book is FIXED
Mixed content books e.g. English-Chinese, English-Dialect are NOT ALLOWED
Chinese Name Books are limited to a maximum of 4 chinese characters per book
Katavan Pte Ltd reserves the right to reject any orders that it deems inappropriate.


IIB. CLASSIC EDITION FORMAT 

 

The (Classic Edition) formats for Each of our Name Books are fixed in accordance to the name provided. Format are as follows :


Format for any Name Book using the alphabet -
06 Letter Practice pages(only using letters present in the name
Child's name will be used, any extra letter space will be repeated either in upper or lower case
10 Name Practice pages


Format for any Name Book with Two Chinese Characters -
02 Character Intro pages
04 Character Intro Practice pages
10 Name Practice pages


Format for any Name Book with Three Chinese Characters -
03 Character Intro pages
03 Character Intro Practice pages
10 Name Practice pages


Format for any Name Book with Four Chinese Characters -
04 Character Intro pages
04 Character Intro Practice pages
08 Name Practice pages


While the Names provided may vary. The formats for both English and Chinese Name Books are FIXED.
Mixed content books e.g. English-Chinese, English-Dialect are NOT ALLOWED.
English Name Books are limited to 12 letters per book.
Chinese Name Books are limited to a maximum of 4 chinese characters per book.
Katavan Pte Ltd reserves the right to reject any orders that it deems inappropriate.


IIC. A4 EDITION FORMAT 


The (A4 Edition) format is fixed in accordance to the name provided. Format are as follows :
Format for any Name Book using the alphabet -
01 Color Name page
05 Practice pages
01 Coloring pages
02 Grey Practice pages
01 Blank page


While the Names provided may vary. The format for the A4 Name Books is FIXED.
Mixed content books e.g. English-Chinese, English-Dialect are NOT ALLOWED.
Each A4 Name Book is limited to 20 letters.
Katavan Pte Ltd reserves the right to reject any orders that it deems inappropriate.


II-I. MY HOME FORMAT 


Format for My Home Book -
01 Color address page
04 Light Grey Practice pages
02 Dark Grey Practice pages
02 Activity Pages
01 Custom made Crossword Puzzle
02 Fill in the blanks pages
04 Blank pages


While the Addresses provided may vary. The format is FIXED.
Mixed content books e.g. Address-Name is NOT ALLOWED.
My Home Books are limited to 26 letters per line. Maximum of 2 lines and a 6 digit postal code
Katavan Pte Ltd reserves the right to reject any orders that it deems inappropriate.


III. PAYMENT 


If full payment is not received within 5 working days from the date the order has place, the order will be considered invalid and cancelled. Any funds available with us may be subjected to a S$2/- cancelled order administrative charge.


All orders are inclusive of shipping charges for delivery within Mainland Singapore only. Unless, requested. Registered Mail will cost an extra SGD $2.25.


Katavan Pte Ltd, Singapore will only ship an order when FULL payment has been received.


It is the responsibility of the customer to highlight or notify payment status. For internet banking, identification markers should be left. Or for ATM cash transfer, an SMS indicating the customer's name and order number along with the amount should be sent immediately to (065)9044-2852 after payment. 


Katavan Private Limited, Singapore is not liable for any unexpected delays resulting from customer's failure to identify their payments.


All credit card payments are handled by third-party facilitators, as such, we are not responsible for any agreements made between the customer and these third-party facilitators.


Customers paying by money orders, cashiers cheque, electronic transfer or Singapore personal cheque may have to wait until payment is cleared and verified before we ship your order. SG$20/- will be charged for every returned check.


Currently Katavan Private Limited, Singapore does not accept COD or have this service.


IV. CANCELLATION 

A S$5/- cancellation fee maybe applied for any order cancellation after it has been verified by the customer. 

V. SHIPPING 


All stated prices does not include any customs, duties, sales, use, value added, excise, federal, state, provincial, local or any other duties/taxes. 


ALL SUCH DUTIES OR TAXES MUST BE PAID BY THE CUSTOMER.


If there any delays with processing or shipping, the customer will be notified via Email or SMS.


However, in the event of wrong, inaccurate contact or shipping information. It is the responsibility of the customer to contact management within 3 working days else the order will be deemed invalid and any payments (if any) will be refunded minus a SGD$3/- administrative charge.


If there are any delays or backorder items, we will ship your order out as soon as these items are made available.


Katavan Private Limited, Singapore will not be liable for any damage, loss, fault or expenses arising out of delays in shipment.


Katavan Private Limited, Singapore will not be liable for any damage, loss, fault or expenses that occur during shipment.


Katavan Private Limited, Singapore reserves the right to merge or combine orders if they are being shipped to the same physical address.


Katavan Private Limited, Singapore reserves the right to use whatever packaging materials it deems necessary.


All orders will be shipped via SingPost, overseas orders will be shipped by SingPost Airmail.


All orders that are to be shipped overseas MUST BE REGISTERED.


Insurance, if available, can be applied at the customer's expense.


Shipping address must be either a physical address or PO Box, we do not ship to Army Post Offices, Fleet Post Offices, Military installations, Hotels, Motels or any area where by a registered mail cannot be personally signed for by the buyer.
Mrsdotdot.com will ONLY ship to the customer's address on our order forms, Customer's Paypal shipping address will ALWAYS be ignored.


The accuracy of the customer's address is the sole responsibility of the customer, if in doubt, please check or verify your address.


If there any delays with processing or shipping, the customer will be notified via Email or SMS.


Katavan Private Limited, Singapore is not liable for any goods lost during shipping.


In the event of an unregistered goods being lost;
if the SingPost were to return the goods to us, the customer will have to pay for NEW shipping charges separately.
No claims will be entertained. We however will only provide a photocopy of the receipt upon request.


Management reserves the right to look into any claims bearing strong merit (Acts of God). Management is the only authority that has the legal right to compensate or reimburse any lost goods.


Katavan Private Limited, Singapore, strongly recommends Registering all your goods via SingPost, an additional S$2.25 charge will be applied.


For any single LOCAL order above S$30/-, we will bear SingPost's cost for a Registered Article.


Refused or undeliverable shipments will be subjected to a 30% restocking fee, IN ADDITION to applicable shipping fees, insurance fees or any other loss incurred by us.


VI. RMA (Return Merchandise Authorization) 


All claims must be made within 5 working days upon receiving your order.


Claims can only be made based upon manufacturing defects, damage as a result from shipping or customer mishandling will not be recognized.


Claims cannot be made if the product has been damaged from fire, flood, lightning or Acts of God.


There is no cash refund.


Each customer is limited to a MAXIMUM of 3 RMA's per product.


The purchaser has to pay all charges, duties, taxes and shipping charges incurred for delivery to Katavan Private Limited, Singapore.


Claims made can ONLY be settled by the following way
Fill up the Contact Us form 
Please include your order number.
You will receive a RMA number via email.
Post the product back to us at 
Attn : (RMA number) Katavan Pte Ltd 
Blk 470C Fernvale Link #03-422 
Singapore 793470


Please allow us 2 to 3 working days to fix the product.


VII. LIMITATION ON LIABILITY 

In no event shall Katavan Private Limited be responsible for any damages both incidental or consequential, this includes loss of use, income, profits, arising from or in connection with this agreement including, without limitation, any breach of obligation imposed on Katavan Private Limited hereunder or in connection herewith, even if Katavan Private Limited has been advised of the possibility of such damages. 

In no event shall Katavan Private Limited's liability exceed the cost price of its products and services. 

PRIVACY POLICY 

   At Mrsdotdot.com, we value each individual and respect their privacy. All personal information given will only be used for processing orders, contacting and identifying customers. Mrsdotdot.com does not sell, give, rent or loan customer information to any other parties unless legally required to do so (Singapore Law). 

    Mrsdotdot.com uses PHP (Personal Home Page / Hypertext Preprocessor)  server-side scripting language to process your orders. At Mrsdotdot.com, we use temporary cookies to store customer's order information (shopping cart) until it is ready to be processed. These cookies are set to expire if not updated or will be purged when you logout of the website. 

    At Mrsdotdot.com, we use industry standard security protocol SSL(Secure Sockets Layer) to ensure security and privacy. To further protect you, our ENTIRE website excluding the index-page-redirect is placed behind SSL. As credit card payments are ONLY done thru Paypal, we will NEVER ask you for any credit card information. If you receive any such request, contact us immediately at info@mrsdotdot.com 

    If you have any questions regarding Mrsdotdot's privacy policy please email us at info@mrsdotdot.com